Returns & Warranty

We understand that sometimes you may change your mind or the item may not meet your expectations. Therefore, we offer a return policy for all items purchased from our store, including online purchases. You may return the item within fourteen (14) days of delivery for any of the following reasons, subject to the following conditions via our return centre:

1. Item doesn't match the description or pictures provided online or in-store.
2. Item arrived damaged or broken during shipping or delivery.
3. Item doesn't fit or is too big/small for the space intended.
4. Item doesn't meet the customer's expectations in terms of quality.
5. The wrong item was delivered.
6. The customer changed their mind or no longer wants the item.
7. The customer is experiencing issues with the item's functionality or durability.

• To initiate a return, you must notify us of your intention to return the item within fourteen (14) days of receiving the item and select one of the above reasons for return.
• The item must be returned to us in new and unused condition, in its original packaging and completely re-packaged to its original wrapped & packaged state, ready for resale.
• After-Sales Terms: Damaged Goods Complaints
  For complaints regarding damaged products, please ensure you keep the original packaging intact. This is crucial for the investigation and potential replacement or refund process. The packaging may be required to assess the extent of the damage and to process your complaint effectively. Failure to retain the original packaging may delay or hinder the resolution of the complaint.
• If you discard, destroy, or are unable to re-use the original packaging due to misadventure suffered by it whilst in your care, you must replace the packaging with the same or similar materials.
• Items returned that have been damaged in transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent.
• All tags and labels must be intact and 'unremoved', and the item must be complete with any and all instructions or assembly tools.

All returned items are inspected to ensure compliance with the above conditions, which may take up to 5 working days.

If the item is not faulty, the return delivery charges will be applied to you, or alternatively, we will refund 80% of the item's purchase price (not including delivery charges) as a 20% restocking fee applies. The existence of a 20% restocking fee upon return is reflected in the item's lower pricing markup (it's cheaper as a result).

Door-to-door delivery charges are non-refundable.

Any shipping costs paid by you or charged to you are non-refundable.

Please choose carefully when submitting your return request, as returning bulky items such as furniture is a tenuous affair for customers and retailers alike.

If you have any further questions or concerns, please do not hesitate to contact us via email at info@diamondshome.com, by phone at 0490 710 058 or visit us at unit 2/11-17 Wiblin St, Silverwater NSW 2128.