You are free to return this item for any reason (including change of mind) within seven (7) days of delivery, however, please note that this item can be returned for either: (i) The return delivery charges will be applied to you if the item is not faulty.
(ii) A refund of 80% of the item’s purchase price (not including delivery charges) as a 20% Restocking Fee applies.
The existence of a 20% Restocking Fee upon return is reflected in this item’s lower pricing markup (it’s cheaper as a result).
Please choose carefully. Returning bulky items is a tenuous affair for customers and retailers alike.
Please familiarize yourself with the following conditions as they are central to our service and strictly observed:
You must notify us of your intention to return an item within Fourteen (14) days after you received the item.
The item must be returned to us in new and un-used condition;
The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
If you discard, destroy, or are unable to re-use the original packaging due to misadventure suffered by it whilst, in your care, you must replace the packaging with the same or similar materials. Items returned that have been damaged in transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
All tags and labels must be in situ and ‘unremoved’;
The item must be complete with any and all instructions or assembly tools;
All returned items are inspected to ensure the above (please allow 5 days);
Upon successful inspection pass, you will be refunded 80% of the purchase price within 5 working days.
If you decide to return a product that is not faulty, we will charge 20% restocking fee of the sale price.
Return shipping fee:
Any shipping costs paid by you or charged to you are non-refundable.
Shipping Restrictions Shopping in Australia
The https://diamondshome.com.au/ sells and ships items only within Australia We do not support shipping items in a single order to multiple shipping addresses.
ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM
Please provide us clear pictures of any damaged, faulty or wrong products / clear description of the missing part and contact us via email - , along with any details of your purchase, for an exchange or refund within 14 days.
Please allow 2 business days for a response from our Customer Service team.
CHANGE OF MIND POLICY
In the event that you are unhappy with your purchase, we will accept exchanges on items or refund that are still in their original condition (new, with package, unassembled) within 14 days of receiving your order. (*All mattress is excluded)
All change of mind order can be returned in-store (Apply to both online and in-store purchase).
Please kindly return to our warehouse at Wentworth Point (St Peters store do not accept any return) for free 7 days a week.
ORGANISE A PICK-UP FROM YOUR HOME
If you are not able to visit our store, you can contact us to arrange a pick-up. Prices range $50 - $100 for metro areas and regional from $120. This service is not available in all areas.
CANCELLING YOUR ORDER
We're really quick at packing your order up which means we can't cancel once you've placed it. However, you are allowed to change the delivery option and delivery address within 2 hours after completing your order. Please contact us as soon as possible for any alternation -
via / 0490 710 058.
(Order which is not for next day delivery can alternate anytime 2 day prior delivery.)
We offer 1 year warranty for all brand new product (not applicable on man-made damaged). Please provide us clear pictures of any damaged, or faulty products and contact us via email - , along with any details of your purchase, for an exchange or refund within 14 days.
Diamondshome reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or stained (for mattress warranty), or when product failure is due to causes other than defective workmanship or materials.
If you have any further questions on how to do this please reach out to our customer support team at Phone: +61 0490 710 058 Email: firstname.lastname@example.org Adress: 3 Coal St, Silverwater NSW 2128, Australia
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